We offer a comprehensive range of IT services designed to keep your business running smoothly:

• Managed IT Services: Proactive monitoring, maintenance, and support for all your systems
• Cybersecurity Solutions: Advanced threat protection, firewalls, and security audits
• Cloud Services: Migration, management, and optimization of cloud infrastructure
• Network Management: Design, implementation, and ongoing support for business networks
• Data Backup & Recovery: Automated backups and disaster recovery planning
• IT Consulting: Strategic technology planning and digital transformation

We understand that technology issues don't follow a 9-to-5 schedule. Our support team is available 24/7/365 to ensure your business stays operational.

Response Time Guarantees:

• Critical Issues: 15-minute response time for system outages or security breaches
• High Priority: 1-hour response for issues affecting multiple users
• Standard Requests: 4-hour response during business hours
• General Inquiries: Same-day response for non-urgent matters

All response times are backed by our Service Level Agreement (SLA).

Security is our top priority. We implement a multi-layered approach to protect your business:

• Advanced Threat Detection: Real-time monitoring with AI-powered threat intelligence
• Firewall & Network Security: Enterprise-grade firewalls and intrusion prevention systems
• Data Encryption: End-to-end encryption for data at rest and in transit
• Regular Security Audits: Quarterly vulnerability assessments and penetration testing
• Employee Training: Security awareness programs to prevent social engineering attacks
• Compliance Support: GDPR, ISO 27001, and industry-specific compliance assistance
• Incident Response: 24/7 security operations center (SOC) monitoring

We offer flexible support options to meet your needs:

Remote Support: Our primary method for quick issue resolution. Using secure remote access tools, we can diagnose and fix most problems within minutes without disrupting your workflow. This includes software troubleshooting, configuration changes, and system updates.

On-Site Support: Available when physical presence is required for hardware installations, network infrastructure work, or complex troubleshooting. We can schedule regular on-site visits or emergency callouts as needed.

Hybrid Approach: Many clients benefit from our hybrid model - remote monitoring and support combined with scheduled on-site maintenance visits to ensure optimal performance.

We offer transparent, flexible pricing tailored to your business needs:

Managed Services Plans:

• Essential: Basic monitoring, updates, and support for small businesses. Starting from £449 per month.
• Intellica Advanced + : Comprehensive IT management with priority support. Starting from £649 per month.
• Intellica Elite: Full-service IT with dedicated account management and custom SLAs. Starting from £999 per month.

Contract Options: Choose from monthly rolling contracts (no long-term commitment), 12-month agreements (10% discount), or 24-month agreements (15% discount).

Project-Based Work: Fixed-price quotes for one-time projects like migrations, installations, or infrastructure upgrades.

Contact us for a free consultation and customized quote based on your specific requirements.

We implement comprehensive business continuity strategies to minimize downtime:

• Automated Backups: Continuous data backup with multiple redundancy levels (local, cloud, and off-site)
• Disaster Recovery Planning: Customized recovery plans with documented procedures and regular testing
• Redundant Systems: Failover solutions for critical infrastructure to ensure zero downtime
• Recovery Time Objectives: Guaranteed recovery within 4 hours for critical systems
• Regular Testing: Quarterly disaster recovery drills to validate backup integrity
• Documentation: Complete system documentation and recovery runbooks

Our goal is to ensure your business can continue operating even in the face of unexpected disruptions.